While we are counting the days until Lotro Free-to Play start up, I'm also waiting for an e-mail saying my accounts is now a VIP account. (It's an e-mail you've probably got along with the announcement of F2P). But I didn't get the e-mail saying I was a VIP! My first thought was - Start searching the forum for an answer. And I have dug it up.
You are a VIP member even if your email didn't arrive! [Patience]
P.S. Make sure you're checking the right account! Don't forget to check your junk mail /spam folder if you have one.