Senior Community Liaison Manager
In an ongoing attempt to counter Real Money Trader issues and SPAM in our MMO games, we have recently taken a number of actions to help prevent such users connecting to the various Codemasters services.
However this has had an unwanted effect on some legitimate players from a number of countries outside Europe/USA. These players may have noticed that they were unable to access the forums and MMO games and are receiving the following message:
”SORRY THE ADMINISTRATOR HAS BLOCKED YOUR IP ADDRESS”
Following player feedback and having assessed the problem, we have made a number of changes to our system, meaning that any legitimate player affected should hopefully no longer have any issues entering the games or using the forums.
We apologise for any inconvenience this has caused and we thank you for your patience. "
fact is some IPs got banned by accident due to RMT counteraction, but a mass IP-ban for a whole IP range was never implemented.
Also many players in the Pacific region encountered ISP related problems at the same time, preventing them from accessing European servers.
All accidentally banned legitimate players should try to contact the Customer Service again to get the issue solved. Please add all relevant information to your mail to speed up the unban process.
We apologize for any inconveniences. "